Studio Crew Cockpit

Terms of Service

Fitness Industry Sales LTD, trading as Studio Crew
Company registration number: 11101867
Registered office: 71–75 Shelton Street, London, Greater London, WC2H 9JQ
ICO registration number: ZB574641

Effective date: 13 May 2026
Last updated: 13 May 2026

1. Agreement

These Terms of Service (“Terms”) form a contract between Fitness Industry Sales LTD, a company registered in England and Wales (company number 11101867), trading as Studio Crew (“Studio Crew”, “we”, “us”, “our”) and the business that registers an account (the “Customer”, “you”, “your”). By accessing the Studio Crew cockpit, the Studio Crew connector for Claude or ChatGPT, the Studio Crew agents application, or any related software or services (collectively, the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a business or organisation, you confirm that you have authority to bind that organisation to these Terms, in which case “you” refers to that organisation.

2. Description of the Service

Studio Crew is a business productivity platform for fitness studio operators. The Service comprises one or more of the following components, as selected by you:

  • Studio Crew Cockpit — a web application for managing third-party integrations and (where enabled) an AI chat interface to your connected tools.
  • Studio Crew Connector for Claude, ChatGPT, Claude Desktop, and other Model Context Protocol clients — a hosted server that exposes your connected third-party tools as actions the AI client can invoke on your instruction.
  • Studio Crew Agents — a web dashboard and messaging product featuring five named AI agents and an optional member-facing WhatsApp AI.

The Service connects to third-party platforms (including, without limitation, Mindbody, GoHighLevel, Stripe, Xero, HubSpot, Mailchimp, Klaviyo, Calendly, Slack, Zoom, Google Workspace and Microsoft 365) when you authorise such connections. The Service uses Anthropic's Claude or other large language models to process your requests; you acknowledge that data you send to Claude through the Service is processed by Anthropic in accordance with Anthropic's terms.

3. Eligibility, registration and account

You may use the Service only if (a) you are at least 18 years old, (b) you have authority to enter into these Terms, (c) you operate a legitimate fitness studio or related business, and (d) you are not barred from using the Service under applicable law.

You must provide accurate registration information and keep it current. You are responsible for the security of your account credentials and for all activity that occurs under your account. You must notify us promptly at support@fitphone.ai if you suspect unauthorised access.

4. Trial, fees and payment

Where we offer a free trial, the trial period and any limitations will be communicated at signup. If you do not add a payment method before the trial expires, access may be suspended. Paid plans are billed in advance per the pricing in effect when you subscribe; prices may change with at least 30 days' notice. You are responsible for all applicable taxes.

Subscriptions renew automatically until cancelled. You may cancel at any time; cancellation takes effect at the end of the then-current billing period. We do not offer refunds for partial periods except where required by law.

5. Your data and our use of it

You retain all rights, title and interest in the data you provide to the Service and the data we retrieve from third-party platforms on your authorised instruction (“Customer Data”). You grant us a non-exclusive, worldwide licence to host, process, transmit and display Customer Data solely to provide the Service to you and to comply with applicable law.

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. For UK and EU customers, we act as a data processor for Customer Data containing personal data; the lawful basis for our processing is the contract formed by these Terms.

We may aggregate anonymised, non-identifying data about Service usage to improve, secure, monitor and operate the Service. Aggregated data does not identify you, your members or any individual.

6. Acceptable use

You must not, and must not permit any user to:

  • use the Service to violate any applicable law, regulation or third-party right;
  • use the Service to send spam, unsolicited bulk messages, or any content that is unlawful, defamatory, fraudulent, harassing, or discriminatory;
  • attempt to gain unauthorised access to the Service, to other customers' data, or to any underlying infrastructure;
  • reverse-engineer, decompile, or attempt to extract the source code of the Service except to the limited extent permitted by applicable law that cannot be excluded by contract;
  • use the Service in a way that interferes with or degrades its operation for others (including by exceeding documented rate limits, scraping at volume, or denial-of-service-style use);
  • use the Service to provide a competing product to third parties, or to benchmark the Service for the purpose of building a substantially similar product;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity, including in messages sent through the Service to your members; or
  • use the Service to communicate with end-customers in any way that violates applicable consumer-protection, marketing, or data- protection law (including the obligation to obtain consent and to honour opt-out requests).

7. Third-party platforms

The Service enables you to connect third-party platforms to Claude, ChatGPT or our own user interface. Those platforms are operated by third parties under their own terms. We do not control them, do not guarantee their availability or accuracy, and are not responsible for their acts or omissions. Your use of a connected platform through the Service is also subject to that platform's terms; you confirm that you have authority to authorise the Service to act on your behalf with each platform you connect.

Where the Service routes data through a large language model (such as Claude or ChatGPT), processing by the model provider is subject to that provider's terms and privacy policy. We recommend you consider those terms when determining whether to connect a given platform that holds sensitive data.

8. AI-generated content and accuracy

The Service uses generative AI to summarise data, draft messages, and generate suggestions. AI output may be inaccurate, incomplete, out of date, or otherwise unsuitable for your purpose. You are responsible for reviewing AI output before relying on it, particularly before sending any communication to a third party, making any financial or operational decision, or holding the output out as authoritative. The Service includes an approval workflow for member-facing messages; you are responsible for configuring and operating that workflow appropriately for your business.

Where the Service takes an action you have requested (for example, cancelling a class booking or sending a message), you are responsible for the consequences of that action. The Service's write tools require explicit user confirmation in the prompt flow; you accept that requiring such confirmations is your safeguard, not ours.

9. Confidentiality

Each party may disclose to the other information that is confidential. Each party will protect the other's confidential information with at least the same care it uses for its own and will only use it to perform under these Terms. This obligation does not apply to information that is or becomes public other than by breach, was already known, was independently developed, or is required to be disclosed by law.

10. Intellectual property

We retain all rights, title and interest in the Service, including all software, design, content, branding, documentation, and any improvements or derivative works. These Terms do not grant you any right in any of our intellectual property except the limited right to use the Service in accordance with these Terms during the term of your subscription. You retain rights in Customer Data as set out in clause 5.

If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use that feedback without restriction.

11. Service availability and changes

We aim to provide a reliable Service but do not guarantee uninterrupted availability. We may carry out scheduled maintenance, deploy updates, modify or discontinue features, and add or remove third-party platform integrations. Where a change materially adversely affects a feature you depend on, we will provide reasonable notice via email or in-app.

12. Suspension and termination

We may suspend or terminate your access to the Service if (a) you breach these Terms; (b) your account is in arrears; (c) we reasonably believe your use is causing or likely to cause harm to the Service, to us, or to other users; or (d) we are required to do so by law or by a third-party platform provider.

You may terminate by cancelling your subscription in the Service. On termination, your right to use the Service ends. We will retain Customer Data for a limited period after termination per our Privacy Policy, after which it will be deleted (other than backups and records we are required to retain by law).

13. Warranties and disclaimers

Each party warrants that it has the authority to enter into these Terms. Except as set out in these Terms, the Service is provided “as is” and “as available”.To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. We do not warrant that the Service will be uninterrupted or error-free, that AI output will be accurate, that the Service will detect or prevent all unauthorised access, or that any connected third-party platform will be available at all times.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by applicable law.

14. Limitation of liability

Subject to clause 13, neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, revenue, goodwill, data, or business opportunity, arising out of or in connection with these Terms or the Service, even if advised of the possibility of such damages.

Subject to clause 13, each party's aggregate liability arising out of or in connection with these Terms or the Service in any 12-month period will not exceed the greater of (a) the fees you paid to us in the 12 months preceding the event giving rise to the claim, and (b) one hundred pounds sterling (£100).

15. Indemnity

You agree to indemnify and hold us harmless from and against any claim, loss, liability, damage or expense (including reasonable legal fees) arising out of or in connection with (a) your breach of these Terms, (b) your violation of any applicable law or third-party right, (c) the content of any message or communication sent through the Service to a third party on your instruction, and (d) any data you provide to the Service.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

17. Changes to these Terms

We may update these Terms from time to time. The current version is always available at this URL. We will provide reasonable notice of material changes (by email or in-app) at least 14 days before they take effect. If you do not agree to a change, your only remedy is to stop using the Service before the change takes effect; continued use constitutes acceptance.

18. Miscellaneous

  • Entire agreement. These Terms (together with the Privacy Policy and any signed order form) constitute the entire agreement between you and us and supersede any prior agreement on their subject matter.
  • Severability. If any provision is held unenforceable, the remaining provisions will continue in force.
  • No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Notices. Notices to us must be sent to support@fitphone.ai and, where the matter is legal, copied to our registered office above. Notices to you may be sent to the email address on file.

19. Contact

Questions about these Terms? Email support@fitphone.ai or write to:

Fitness Industry Sales LTD
71–75 Shelton Street
London, Greater London, WC2H 9JQ
United Kingdom

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